How your information is used

What is stored

We store your sign-in email and account settings, property and ownership details, transactions, receipt images, documents you file in your archive, generated tax packages, and saved copies of past years. If you use scanning or email receipts, we also store scan results and the messages and documents needed to process them.

Receipts, archived documents and generated packages are kept in private storage. Database and storage rules keep your account's records separate from other users' accounts.

What is not collected

We do not connect to your bank or ask for bank credentials or a social insurance number. Tenant information is limited to a label you enter yourself.

Public pages use cookieless analytics to count visits, without cross-site tracking or identifying you. Signed-in screens are not included in these analytics.

The scanning and address lookup services below process information needed for those features. Rentdocket does not file anything with the Canada Revenue Agency or connect to your CRA account.

Error reports

Technical error reports are sent to Better Stack to help diagnose problems. They can include the page path, app version, error details, and your account ID. Request bodies, cookies, query strings, sign-in emails, and device IP addresses are removed from the request and user fields. Session replay is not recorded.

Address suggestions

As you type a property address, the text is sent through our server to komoot's Photon service, which uses OpenStreetMap data to suggest matches. The request does not include your account ID, sign-in email, or device IP address.

You do not have to choose a suggestion. You can finish typing the address yourself, but the lookup requests still happen as you type.

Document scanning

When you request a receipt or statement scan, the document is sent to Anthropic's Claude service, directly or through Claude Platform on AWS. The service reads details such as dates, amounts, and vendors. Documents sent for scanning are not used to train models.

Scan requests go through our server. We do not send your sign-in email or device IP address with the request, but the document itself may contain personal information. You can request scans individually or in a batch, subject to your plan's allowance.

Scanned details remain drafts until you review and confirm them. They are not added to your transactions or tax packages automatically. If a scan fails, you can enter the details yourself.

Email receipts

Email sent to your receipt email address is received through Resend. Message details, email content, and attachments are stored for processing. Supported attachments are scanned automatically, subject to scan limits, and the results wait for your review.

Anyone with your private receipt address can send documents to it. Keep it private or share it only with people you want to send records to your account. Email arrival never saves a transaction without your confirmation.

Waitlist emails

The email address you give the waitlist is used for one message when the app opens. It is not sold or used for other purposes.

The waitlist is separate from your account. Deleting an account does not remove a waitlist signup with the same address. Email us if you would like that signup removed too.

Deleting your data

Deleting a property removes its transactions. Before deletion, tax years that your plan no longer allows you to edit are saved as downloadable copies on your account page. Receipt files stay in storage until you close the account, because a file may also belong to a transaction you kept. Archived documents stay too, moved to General. Generated tax packages remain unchanged and are deleted separately from each package's page.

Closing your account permanently deletes your sign-in, properties, transactions, receipt images, archived documents, saved copies of past years, and generated packages. Deletion takes effect immediately, apart from the stored-file exception below. You can do this from your account page without contacting us. Download the records you want to keep first; deleted records cannot be recovered.

If some stored files cannot be listed during account deletion, those files remain on our servers for manual removal. Your account and its database records are still deleted. The confirmation page tells you if files remain and provides an email address to request their removal.

Account deletion does not remove a separate waitlist signup. See Waitlist emails above.

Questions

For privacy questions, email hello@rentdocket.ca.